SuperPagr

Terms and Conditions of Use

Version 2.0 — Last updated: 12 December 2025

Article 1 — Definitions

  • “Application”: refers to the online service “SuperPagr” (hereinafter “PAGR”), accessible via the website www.superpagr.com and the web application app.superpagr.com.
  • “Publisher”: refers to the company KARUKERA, a single-shareholder SARL, registered with the Caen Trade and Companies Register (RCS) under number 930 785 530.
  • “User”: refers to any natural person accessing the Application and/or creating an account.
  • “User Content”: refers to any data, text, schedule, or information entered or imported by the User into the Application.
  • “Services”: refers to all functionalities offered by the Application, in particular the creation and management of on-call, standby, and cover schedules.

Article 2 — Purpose

These Terms and Conditions of Use (hereinafter the “Terms”) are intended to define the terms and conditions under which the Publisher makes the Application available to Users, as well as the rights and obligations of the parties.

Article 3 — Acceptance of the Terms

Access to and use of the Application are subject to acceptance of and compliance with these Terms. By creating an account or using the Application, the User acknowledges having read these Terms and accepts them without reservation.

The User also declares having read the Privacy Policy and the Cookie Policy.

Article 4 — Access to the service and intended audience

The Application is accessible free of charge to any person with internet access. Although registration is open to everyone, the Application is primarily designed and intended for physicians and healthcare professionals for the management of their on-call, standby, and cover schedules.

A User who does not practice a medical profession acknowledges that certain features may not be suited to their use.

Article 5 — Free service and advertising consideration

The Application is provided free of charge. In consideration for this free access, the User expressly accepts:

  • The display of advertisements and sponsored content within the Application;
  • The collection and use of anonymized and aggregated statistical data for reporting purposes to our advertising partners.

The Publisher does not guarantee the relevance, accuracy, or legality of third-party sites to which advertisements may redirect. The User accesses such sites at their own risk.

Article 6 — Registration and user account

To access all features, the User must create an account by providing accurate and complete information. The User undertakes to:

  • Provide truthful information upon registration;
  • Update their information in the event of any change;
  • Keep their login credentials confidential;
  • Immediately notify the Publisher of any unauthorized use of their account.

Any activity carried out from a User’s account is presumed to have been carried out by that User. The Publisher cannot be held liable for the consequences of misappropriated credentials.

Article 7 — User obligations

The User undertakes to:

  • Use the Application in accordance with its purpose and these Terms;
  • Comply with applicable laws and regulations, in particular regarding the protection of personal data;
  • Not infringe the rights of third parties;
  • Not attempt to circumvent the Application’s security measures;
  • Not use the Application for unauthorized commercial purposes;
  • Not introduce any virus, malicious code, or any element likely to harm the operation of the Application.

Article 8 — User Content and license

The User remains the owner of the User Content they enter into the Application.

By using the Application, the User grants the Publisher a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display this content for the sole purpose of providing the Services. This license ends upon deletion of the account or of the content concerned.

The User warrants that they hold the necessary rights to the content they import and that it does not infringe any third-party rights.

Article 9 — Intellectual property

All elements comprising the Application (source code, architecture, design, logos, text, graphics, databases, trademarks) are the exclusive property of the Publisher or its licensors.

No intellectual property right is transferred to the User. Any unauthorized reproduction, representation, modification, distribution, or exploitation is strictly prohibited and constitutes an infringement punishable under the French Intellectual Property Code.

Article 10 — Liability and warranties

The Application is provided “as is” and “as available”, without warranty of any kind, express or implied.

The Publisher does not warrant:

  • That the Application will be free of errors, interruptions, or malfunctions;
  • That defects will be corrected within any given time frame;
  • That the Application is suited to the User’s specific needs.

Limitation of liability: To the extent permitted by law, the Publisher shall in no event be held liable for indirect, incidental, special, consequential, or punitive damages, including in particular:

  • Loss of profit or revenue;
  • Loss of data;
  • Loss of business opportunities;
  • Intangible losses resulting from the use of, or inability to use, the Application.

The Publisher’s total liability, regardless of the cause, shall not exceed the sum of one hundred (100) euros.

Article 11 — Force majeure

The Publisher cannot be held liable for failure to perform its obligations in the event of a force majeure event as defined by Article 1218 of the French Civil Code, including in particular:

  • Natural disasters;
  • Pandemics or epidemics;
  • Wars, acts of terrorism, riots;
  • Failures of telecommunications or electricity networks;
  • Large-scale cyberattacks;
  • Government or regulatory decisions preventing performance of the service.

Article 12 — Service availability

The Publisher endeavors to keep the Application accessible 24/7, but does not commit to any service level agreement (SLA).

The Application may be temporarily unavailable for maintenance, updates, or due to circumstances beyond the Publisher’s control. The User shall not be entitled to any compensation in the event of unavailability.

Article 13 — Personal data

The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms.

Important: The Application does not collect or process health data within the meaning of the GDPR. Only data relating to the professional organization of Users (schedules, availability) is processed.

Article 14 — Term and termination

These Terms are entered into for an indefinite period from the date of their acceptance by the User.

Termination by the User: The User may delete their account at any time from the Application’s settings or by sending a request to julien@superpagr.com.

Termination by the Publisher: The Publisher reserves the right to suspend or delete an account, without notice or compensation, in the event of:

  • Violation of these Terms;
  • Fraudulent or abusive behavior;
  • Prolonged account inactivity (more than 36 months).

Article 15 — Modification of the Terms

The Publisher reserves the right to modify these Terms at any time. Modifications shall take effect as soon as they are published on the Application.

In the event of a material modification, Users will be notified by email or by notification within the Application at least fifteen (15) days before the new terms take effect.

Continued use of the Application after the modifications take effect constitutes acceptance of the new Terms.

Article 16 — Dispute mediation

Pursuant to Articles L.612-1 et seq. of the French Consumer Code, in the event of a dispute not resolved amicably, the consumer User may make free use of the following mediation service:

Centre de Médiation et d’Arbitrage de Paris (CMAP)
39 avenue Franklin D. Roosevelt, 75008 Paris, France
Website: www.cmap.fr

The User may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

Article 17 — Governing law and jurisdiction

These Terms are governed by French law.

In the event of a dispute relating to the interpretation, validity, or performance of these Terms, and in the absence of an amicable resolution or mediation, the courts of Caen shall have exclusive jurisdiction, subject to any mandatory legal provision to the contrary (in particular in favor of the consumer).

Article 18 — General provisions

Partial invalidity: If any provision of these Terms is declared void or unenforceable, the other provisions shall remain in force.

No waiver: The Publisher’s failure to exercise any right provided for in these Terms shall not constitute a waiver of that right.

Entire agreement: These Terms, the Privacy Policy, and the Cookie Policy constitute the entire agreement between the User and the Publisher regarding use of the Application.

Contact

For any question regarding these Terms:
KARUKERA
24 Rue du Puits Picard, 14000 Caen – France
Email: julien@superpagr.com